Cours M10982C
Supporting and Troubleshooting Windows 10

Doelstelling
  • Savoir identifier et résoudre les problèmes de démarrage et les services du système d'exploitation Windows 10
  • Comprendre comment détecter les problèmes liés aux périphériques matériels et pilotes de périphériques
  • Être en mesure de résoudre les problèmes de Windows 10 à distance ainsi que les problèmes liés à la connectivité réseau
  • Acquérir les connaissances et compétences pour dépanner et assurer le support de Windows 10
Inhoud

Implementing a Troubleshooting Methodology

  • Overview of Windows 10
  • Introduction to the EDST Job Role
  • Overview of Troubleshooting Steps
  • Troubleshooting Tools

Troubleshooting Startup Issues

  • Overview of the Windows 10 Startup Recovery Environment
  • Troubleshooting Startup Settings
  • Troubleshooting Operating System Service Issues
  • Recovering BitLocker-Protected Drives

Troubleshooting Hardware and Device Drivers

  • Troubleshooting Device Drivers Failures
  • Overview of Hardware Troubleshooting
  • Troubleshooting Physical Failures
  • Monitoring Reliability
  • Configuring the Registry

Troubleshooting Remote Computers

  • Using Remote Desktop
  • Using Remote Assistance
  • Remoting with Windows PowerShell

Resolving Issues with Network Connectivity

  • Determining Network Settings
  • Troubleshooting Network Connectivity
  • Troubleshooting Name Resolution

Troubleshooting Group Policy

  • Overview of Group Policy Application
  • Resolving Client-Configuration Failures and GPO Application Issues

Troubleshooting Remote Connectivity

  • Troubleshooting Issues with VPN Connectivity
  • Troubleshooting DirectAccess

Troubleshooting Resource Access within a Domain

  • Troubleshooting File Permissions Issues
  • Recovering Files Encrypted by EFS
  • Troubleshooting Issues with Printer Access

Troubleshooting Resource Access for Clients That Are Not Domain Members

  • Configuring and Troubleshooting Work Folders
  • Configuring and Troubleshooting OneDrive Access

Troubleshooting Applications Windows 10 supports.

  • Troubleshooting Desktop App Installation Issues
  • Troubleshooting Desktop Apps
  • Managing Universal Windows Apps
  • Troubleshooting Access to Company Web Applications

Maintaining Windows 10

  • Managing and Troubleshooting Windows Activation
  • Monitoring and Troubleshooting Computer Performance
  • Applying Applications and Windows Updates

Recovering Data and Operating Systems

  • File Recovery in Windows 10
  • Recovering an Operating System

Details

Duur
5 dagen
Deelnemers
8
Bestemd voor
IT-specialist
Voorkennis
  • Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS).
  • Microsoft Active Directory Domain Services (AD DS) principles.
  • Understanding of the Public Key Infrastructure (PKI) components.
  • Windows Server 2016 fundamentals.